Being the singular and most important HR function, utmost attention is given to the recruitment of our personal in accordance with stringent parameters as laid down by our Company policy. This includes basic education, age, physical fitness, and background. All our employees are subjected to a vigorous vetting process. Further, the Internal Security department in each region is responsible for cross-verification and background checks with service records of each employee.

We conduct lessons on basic guarding skills. The syllabus includes the rudiments of first aid, firefighting, and self-defense. The training is an ongoing process and progresses throughout the employees' careers to refresh and further develop their knowledge and skills. On-the-job training is also imparted at the client's premises and our branch offices, covering management, assignment supervision, control, and security management for different levels of security personnel.

In order to provide quality service, we emphasize a lot of importance on in-depth and active on-the-ground supervision. Our strong operations team, comprising managers, inspectors, and patrol supervisors, is equipped with mobile phones to carry out checks at all our sites on a 24/7 basis. To minimize risks and vulnerabilities, a team of operations staff visits the site to analyze and understand the security needs of the client's premises. Based on the survey report, a security setup for the premises is jointly redesigned.